- I am not the right person to get email notifications. How do I designate someone else?
- How do I add a colleague to my organization's account?
- I lost my user ID and/or password. How can I recover them?
- My user name and password don't work. What's wrong?
- How do I change my password?
- How do I change my email address or company name?
- I need help from Support, where can I find the contact data?
- I need the User Guide, where can I find the document?
Download area for software
You can find you software on the EB Command software download portal.
Back to TopI am not the right person to get email notifications. How do I designate someone else?
If you are the Account Administrator, you can add the appropriate people to your account. To add new members, login and select the link on the navigation bar under Administration. By clicking on Account Members you will be able to add new members with the option of making them Account Administrators.
If you are not an Account Administrator, you can send a request to your administrator to add another user. Administrators have a yellow flag next to their name.
Back to TopHow do I add a colleague to my organization's account?
Only an Account Administrator can add people to your account. To add new members, click on the Account Members link in the site navigation bar. If you are an administrator, you will be able add new members with the option of making them Account Administrators.
If you are not an administrator, you can send an email to your Account Administrator and request that a colleague be added to your account. Administrators within your organization have a yellow flag next to their name.
Back to TopI lost my user ID and/or password. How can I recover them?
You can use our Password Finder to request a password reset Email. Please follow the instructions in the password reset Email. If you do not receive it within a couple of hours, contact Support.
Back to TopMy user name and password don't work. What's wrong?
First, passwords are case-sensitive, make sure you are entering your password using upper and lowercase letters where appropriate. Also, do not confuse a letter in your password for a number (such as the letter l for the numeral 1). If you cut and paste the information into a window, be careful not to copy any spaces along with the text string. If you are certain that you entered the information correctly and still cannot log in, contact Support .
Back to TopHow do I change my password?
You can use the Password Finder to request a password reset. Please follow the instructions in the password reset Email. If you do not receivethe Email within a couple of hours, contact Support.
Back to TopHow do I change my email address or company name?
We do not allow customers to change their email addresses on their own since their email address is their login ID. Similarly, the company name is what links you with other users within your organization and should only be changed if it is incorrect or if you have changed companies.
If you must change your email address or company name, contact our Support.
Back to TopI need help from Support, where can I find the contact data?
Please navigat to the Elektrobit Support page or visit the Flexera Support page on the licensing portal.
Back to TopI need the User Guide, where can I find the document?
The latest version of the Product Licensing User Guide can be downloaded from the Elektrobit Licensing Support page.
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